Initial-Impressions enjoys a 5-star rating on Etsy and Google! You can be assured, after more than two decades and thousands of satisfied customers, that you will receive the highest-quality embroidery!
If you would like to purchase an Initial Impressions product, simply choose the options from the available pull down lists and click on "Add to Cart".
You will be given the opportunity to view your purchase information on-line. You will have the option to submit your purchase or to continue shopping.
You may check on the status of your purchases at any time by clicking on the "View Cart" button at the bottom of every shopping page.
All Initial Impressions shopping cart purchases are processed through a Secure Server using the latest encryption technologies.
Initial Impressions accepts the following credit cards:
Initial Impressions does not sell, lease, or give any information to third parties. All information is held in the strictest confidence.
Initial Impressions guarantees product quality. However, these are custom personalized products so please make sure spelling and dates for embroidery, and other details such as item color and thread color choices are correct. Any return requires prior authorization and is subject to a 20-50% restocking fee unless there is an error in embroidery
We offer a 30 day guarantee on workmanship.
We work very hard to keep shipping prices affordable. Shipping prices are based on average sizes and weights of our products.
When shipped by priority mail, you will receive an email with the tracking information. The package is deemed delivered when it is confirmed as delivered by the postal service. I cannot be responsible for the security of your mailbox. Orders canceled may be subject to a restocking fee
If you wish to return your personalized item, please contact for a Return Authorization (RA). Items returned without RA may not be accepted and at a minimum will incur a restocking fee which involves my labor of removing the personalization from the item if removing the personalization is possible.
Please allow 10 days to 2 weeks for standard delivery. We work hard to get holiday orders to you. International delivery times are beyond my control and no guarantee is given as to when your international item will be delivered. Please see the homepage of the website for holiday ordering deadlines. Rush shipping is available. Choose Rush 3-Day Delivery or Overnight Delivery when placing your order.
All monogrammed and custom embroidered products
are individually crafted upon order.